Chat Room Hours

4:30PM-9:30PM PST

The chat will be CLOSED Monday, October 14th for Indigenous People’s Day.

To start a chat, please select and option from the menu and click accept.

(clicking accept signifies you have read and understood the Chat Room Agreements stated below)

How The Chat Works

After you click “accept,” the chat box will open either in the bottom right corner of your browser or on your screen. The images of chat operators are examples and we don’t require you to fill out any information, but a name by which to refer you would be preferred. Then click “Let’s Chat!”

When you click “Let’s Chat!” the chat screen will change to show your number in the queue before a chat operator connects to your chat request.

Then the screen will change to show the chat is connected. Your chat operator’s name will appear at the top of the chat and in the chat’s welcome message. All chat operators are real, trained volunteers. If you want to end the chat, you may click the blue “x” that appears below the chat box or close the page at any time.

Chat Room Agreements

Please read the below agreements is a resource for teens, by teens

  • is committed to making this a safe and healthy place to talk and share. Please do your part!
  • This is a safe place to talk about painful, hurtful, stressful and/or difficult things with trained peer counselors. Most of our volunteer chat operators are teens themselves.
  • Hateful, disruptive or hurtful language directed at chat operators will not be tolerated. Continued abusive or hurtful language will result in the chat operator ending the chat. Further abuse may result in a ban.
  • volunteers and staff are committed to providing encouragement, support and referrals to any teens that enter the chat. When it comes to enforcing agreements, we are not “out to get” anyone, but are simply trying to preserve the chat as a safe and helpful place for teens in crisis.
  • For further information, please refer to our Terms of Service.

Chat Room Closed?

Call The 24/7 Hotline 650-579-0350 or

Visit The Lifeline Crisis Chat Room is a program of the StarVista Crisis Intervention and Suicide Prevention Center in San Mateo County, and is staffed by volunteer high school students from the Bay Area who have been trained to help other teens.

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