Teen Crisis Chat

Hours: Monday – Thursday, 4:30PM-9:30PM Pacific Standard Time

To start a chat, please select an option from the drop menu and click accept.

Clicking “accept” signifies you have read and understood the Chat Agreements stated below. is a StarVista program that provides a safe and anonymous place for teens & youth to talk, find support, and explore resources. Reaching out can feel overwhelming and scary, especially to a stranger. You can talk about anything that’s on your mind- including relationships, school, depression, stress, suicide, friends, parents, cutting, identity, and health. We don’t share your information outside of the chat.

All are welcome on the chat. We ask that you adhere to our Chat Agreements, listed below, to keep the chat safe for everyone. The chat is based in San Mateo County, California, but anyone can use our service. You can also submit a question to be answered on our Q&A page or check out Resources for additional information and support. 

Teen Chat Closed?

Call The 24/7 Hotline 650-579-0350 or

Visit The Lifeline Crisis Chat Room

How The Chat Works

After you click “accept,” the chat box will open either in the bottom right corner of your browser or on your screen. The images of chat operators are examples and we don’t require you to fill out any information, but a name by which to refer you would be preferred. Then click “Let’s Chat!”

When you click “Let’s Chat!” the chat screen will change to show your number in the queue before a chat operator connects to your chat request.

Then the screen will change to show the chat is connected. Your chat operator’s name will appear at the top of the chat and in the chat’s welcome message. All chat operators are real, trained volunteers. If you want to end the chat, you may click the blue “x” that appears below the chat box or close the page at any time.

Chat Agreements

Please read the below agreements is a resource for teens, by teens

  • is committed to making this a safe and healthy place to talk and share. Please do your part!
  • This is a safe place to talk about painful, hurtful, stressful and/or difficult things with trained peer counselors. Most of our volunteer chat operators are teens themselves.
  • Hateful, disruptive or hurtful language directed at chat operators will not be tolerated. Continued abusive or hurtful language will result in the chat operator ending the chat. Further abuse may result in a ban.
  • Sexually explicit material is not allowed. While it is fine to talk about topics such as sexual assault, sexuality, and health topics, please refrain from explicit detail (keep it PG).
  • may need to tell someone about instances of child abuse or if your safety or someone else’s safety is being threatened.
  • We will never trick you into giving us information or make a report without talking with you about it. Your safety and comfort is our priority.
  • volunteers and staff are committed to providing encouragement, support and referrals to any teens that enter the chat.
  • For further information, please refer to our Terms of Service. is a program of the StarVista Crisis Intervention and Suicide Prevention Center in San Mateo County, and is staffed by volunteer high school students from the Bay Area who have been trained to help other teens.